Wednesday, May 4, 2016

Delete, Then Reinstall To Fix Problem

To those of you leaving negative reviews due to suddenly not being able to save classes after installing the Stick Pick 1.10 update: if you delete the app, and then reinstall it, it will work fine. 

This update was necessary due to Dropbox retiring a back-end service we depended on for sync. We had to move sync to another provider, and the databases don't integrate. So, that's the story.

I wanted the update to be as painless as possible, and I'm sorry you're frustrated, but sometimes, these things happen. 

Two suggestions: first, send to yourself your students' previous scores if you want to save those. Second, save yourself some time and import your roster from a CSV file via Dropbox. 

Sorry for the inconvenience; please let me know if this works for you.

9 comments:

  1. Follow-up Question: I am trying to import student rosters into my app for the new school year, but when I hit import, it still tries to take me to dropbox and that is not working. How does one go about importing a roster now that the dropbox thing is no longer a thing?

    ReplyDelete
    Replies
    1. Dropbox is still the method we are using for importing rosters- just not the method we're using for sync.

      Delete
  2. When I delete the app and tried to reinstall, it is now telling me that I have to pay for the app again.

    ReplyDelete
    Replies
    1. Hi L Mitchell,
      As long as you download the app with the same iTunes account you used when you first purchased it, you will not be charged twice.

      Delete
  3. As long as you download the app using the SAME iTunes account you used when you purchased the app the first time, you will not be charged again. Sorry for the inconvenience and confusion.

    ReplyDelete
  4. Dropbox is still the method we use for import; however, we no longer use Dropbox as a back end service for sync. Sorry for the confusion.

    ReplyDelete
  5. It will not let me import my class list. When I choose the file the App closes. I have deleted it and reinstalled it twice.

    ReplyDelete
    Replies
    1. Tina,
      I'm sorry you're experiencing trouble. Please email me offline at buzz (at) stickpickapp (dot) com and I'll be happy to troubleshoot with you.

      Delete